Privacy Policy

Last updated: March 2026

Introduction

Delight International Facilities Management LLC ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at delightifm.com or use our services.

Information We Collect

We may collect the following types of information:

  • Contact information: Name, email address, phone number, and address when you submit a quote request or contact form.
  • Service details: Information about the services you request, property type, and location.
  • Usage data: Pages visited, time spent on site, browser type, device information, and IP address through cookies and analytics tools.
  • Communication records: Records of correspondence when you contact us via phone, email, or WhatsApp.

How We Use Your Information

We use collected information to:

  • Provide and manage our facility management services
  • Respond to your enquiries and provide quotes
  • Send service confirmations and appointment reminders
  • Improve our website and service offerings
  • Comply with legal obligations in the UAE

Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems are secured with SSL encryption, and access to personal data is restricted to authorised personnel only.

Third-Party Services

We may use third-party services for analytics (Google Analytics), communication (WhatsApp Business), and hosting (Cloudflare). These providers have their own privacy policies governing how they handle data.

Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by UAE law. Service records are typically retained for 5 years.

Contact Us

For any privacy-related questions or requests, please contact us: